MOUNTAIN GOAT LODGE POLICIES

Information for both the Mountain Goat Lodge and also the Downtown Salida Annex
Contacts: 719-539-7173 (landline)
Text: 206-218-8201 – (Note: We won’t see texts from 10PM-7AM).
In case of emergency, call 911. We try to answer our phone and texts, but are asleep at night and will not see a text until morning.

Mountain Goat Lodge ROOM POLICIES:
» All lodge rooms and suites include: Free WIFI, HDTV with HBO, Large breakfast, Espresso Bar, Refreshments, Luxury linens, towels, bathrobes, toiletries, mini fridge, snacks, ice and water.
» All rates are based on double occupancy – additional persons are $35.00 each.
» NEW: No smoking allowed except in our designated outdoor area (our fire pit).
» Children of any ages are welcome, with the understanding that 10pm - 7am quiet hours will be respected, out of courtesy to other guests. Children need to be chaperoned at all times.
» Check in is 3:30pm-6:00pm. If arriving after 6pm, please contact us for your door code.
» Check out time is 11 a.m.
» Early check in (from 12noon) and late check out (until 2pm) are available for $50.00 fee each.
» No refund for early check out. If uncertain how long you would like to stay, it is better to add additional days once you are here.
» We accept MasterCard, Visa, Discover, Amex, PAYPAL, and Cash.
» Reservations are secured with a credit card and charged in full upon arrival.
» We understand that sometimes plans fall through. We do not charge a change or cancel fee if a 24 hour notice has been given. **Please note: Refunds to your account may take up to 10 business days depending on your banks processing policies. Cancellations made after 12:00 PM 24 hours prior to arrival are subject to a 1 night room & tax penalty. Cancellations made after 12:00 PM on day of arrival are subject to 100% cost of stay penalty. This property makes no refunds for no shows.If your travel plans are uncertain, we suggest you purchase travel insurance.
» We are not responsible for items left behind in the rooms. We will make every attempt to find your item and ship it to you through USPS for a nominal fee.
» Hot tub is available 24 hours a day!

DOWNTOWN SALIDA ANNEX Policies:
You may check in any time after 3:30pm. Check out time is 11:00am. We will text you a code for the door the morning of the day of arrival. Make sure we have your cell # for this use.
Parking is available on the street for two hours between 8am-5pm. (Overnight is free as well) Long term parking is available about 2 blocks away: on the other side of the river on F street, also near Riverside park and also behind Safeway. You may park in the alley to unload if unable to find an open spot on F Street. If you need additional parking for an extra vehicle, you may park it out at our place, the Mountain Goat Lodge (9582 US HWY 285).
WIFI – under the name ANNEX, the password is: MGL@nn3x
Washer/Dryer – this is a combination washer and dryer – clothes will go directly from the wash cycle to the dryer cycle! The entire cycle takes 3 ½ hours so plan accordingly, and make sure to wait until the entire cycle cools down before the door will reopen.
NO SMOKING allowed anywhere
NO PETS
City noise ordinance aims for quiet hours from 10pm-7am.
Smart ROKU TV is available for your own subscription channels or the free channels that are already on ROKU.
Please turn off lights and A/C when leaving for the day.
You do not need to strip the bed or gather the towels. You may dump the trash and recycling behind the building in the dumpster if you like.
To lock the door, just push the top button and turn the deadbolt lever.
The Bike Rack in the foyer is for everyone’s use.
The Deck in the rear of the building is for everyone’s use.

Visiting the farm: Annex guests are always welcome to the Mountain Goat Lodge Dairy Goat Farm. 9582 US HWY 285. We have lots to see and experience – especially during Baby Goat season (Mar – Sep). You don’t need to call ahead, just stop by. If you want to take a class or have a formal tour, call ahead at 719 539 7173.
PAYMENTS and Cancellations: If booked via Airbnb or VRBO payments have already been taken care of. If booked through Mountain Goat Lodge, we will run your credit card the day you arrive and send a receipt by email. No refunds will be given for early check out. If uncertain how long you would like to stay, it is better to add additional days once you are here.We understand that sometimes plans fall through. We do not charge a change or cancel fee if a 24 hour notice has been given. **Please note: Refunds to your account may take up to 10 business days depending on your banks processing policies. Cancellations made after 12:00 PM 24 hours prior to arrival are subject to a 1 night room & tax penalty. Cancellations made after 12:00 PM on day of arrival are subject to 100% cost of stay penalty. This property makes no refunds for no shows.
ITEMS LEFT BEHIND: We are not responsible for items left behind in the unit. Please contact us and pay for postage and we will make every attempt to find your item and ship it to you through USPS.

OUR PET POLICY:
Mountain Goat Lodge is very pet friendly as we understand how important it is to travel with your pet, since they are part of the family. That said, if your dog is a chewer or a barker, we ask that you please look elsewhere for accommodations. Our B&B is very peaceful, with carpeting and furniture that we hope to maintain in good condition for years to come.
There are several items that we bring to your attention before you visit:
Our lodge dog Sookie, is very friendly to people, and tolerant about sharing her domain, but will let your dog know that she is the alpha and is in charge. She is a mini Australian shepherd and Jack Russel mix, and is kind of the boss lady around here!
Your dog must be house-trained, as we don’t consider a pad on the floor to be an acceptable place for your dog to potty.
Outside of our off- leash area, all other times your dog must be on a leash and under your control. We have lots of free-range poultry and want to keep them all.
In respect to our other guests, your dog must not bark in the house, or you may be asked to leave without a refund – this could even occur in the middle of the night, if your dog is keeping other guests awake. While we love and tolerate most all dogs, Management reserves the right to insist that a local boarding kennel be used if excessive barking or disturbances occur.
Your dog must never be left unattended in your room or outside.
Dogs are provided with welcome goodies, dog beds and water bowl.
Any room damages caused by your pet will be assessed and charged to your credit card.
We have a half-acre off-leash dog park for your pet's enjoyment. It is located in front of our parking lot, and is fully fenced. You will find waste-removal site with bags, and water. Please clean up after your pet.
WE PROVIDE sheets to cover your bed if you want your dog up on the bed. Just ask.
No dogs are permitted near the chicken coop or the goat barn. The goats do not want to “play” with your dog. From a goats’ standpoint, your dog is a predatory wolf, and they have babies to protect.
Our llama is the guard of the goats and will not tolerate any dogs near her charges.

IMPORTANT NEW WEATHER POLICY:
While we would never insist on risking your safety to get here, COLORADO does get it's share of winter weather. Our cancellation policy will be upheld UNLESS the Department of Transportation closes the routes between your starting point and our town. We will check the DOT website and keep abreast of the latest road closures. Generally speaking HWY 285 and HWY 50 are always open and snowplowed constantly during the winter. Please use caution, drive slowly, we recommend a 4-wheel drive, heavier vehicle to come through the mountain passes. Our lodge is just a bit off the highway so access is never a problem.
ARRIVAL TIMES
3:30 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 1 and under stay free. Pets are welcome. Unlike many hotels & motels that offer a designated pet-friendly room which features a stinky, stained-carpet room to which guests and their dogs are relegated Mountain Goat Lodge has raised the bar in defining pet friendly accommodations. We also do not have a weight limit for your pets. As much as we love our guests' pets and our own, we also love a clean lodge. Our clean team insures that each room meets the high cleanliness standards we set before our next guests arrive. All of our rooms are pet friendly! While we realize that there are guests who potentially won't stay with us due to extreme allergies to pet dander and/or aversion to animals, that's a small price to pay for all of the wonderful guests that come to us in large part because of our pet policy. We also have a fenced half-acre, off-leash area, which is ideal for ball throwing and general goofing off. All pets must be owner-chaperoned while in this area. $20 fee per night per dog, which includes a pet treats, water bowl, and dog bed.

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